What is it:
Teletherapy provides counseling and dietitian services through a live video connection, over the internet. You receive the same treatment as you would in person, it’s just done through a computer! If you’ve ever used Skype on your computer or FaceTime on your iPhone, you’ve used the same type of technology teletherapy uses.
Is it safe:
We use only HIPAA protected virtual teletherapy services. The preferred services are Doxy.me and Zoom Pro.
How does it work:
On the day of your scheduled appointment, you will receive an email with the link you need to enter into the “virtual waiting room”. At the time of your session, your provider will “get you from the virtual waiting room” and your session will begin.
We advise you to check to make sure your internet and computer/laptop/cell phone are working properly BEFORE the start of your session and you click on the teletherapy link 5 min BEFORE your session.
What do I need for Teletherapy:
You will need internet access, a working laptop, I-pad or cell phone, headphones and a private room. We advise that you use a laptop that has a working camera and microphone as this type of equipment works best for teletherapy. We also advise that at the time of your session you ensure the least amount of internet use is occurring—we have found that the more people using the wifi the more glitchy the system is. A private room could be a home office, bedroom or any room that is not accessible to other people while you are in session (kitchens, living rooms, and dining rooms are not private enough). Headphones are an extra privacy protection for you and your provider.
One final item is to have a signed informed consent for teletherapy on file. This consent form is a part of your intake paperwork, however, if you opted to not sign that paperwork you will need to have this on file before teletherapy can begin.